Frequently asked questions
Straight answers to the questions we hear most.
General
What is NSAFR?
NSAFR (نسافر) is a travel ecosystem, not just a booking site. We help you discover, plan, book, prepare for, and remember your trips across Egypt and the Middle East — with an AI trip planner, a digital travel passport, and coins that turn into real rewards.
Is NSAFR free to use?
Yes. Creating an account, searching, planning trips with our AI, and collecting your passport stamps are all free. You only pay when you book a stay, activity, or transfer.
Booking
How do I book a stay?
Search for your destination and dates, open a property you like, pick your dates and guests, then continue to secure checkout. You will get an instant confirmation and an invoice by email and WhatsApp.
Do I need to pay the full amount upfront?
It depends on the property. Some accept a deposit to confirm your booking with the balance due later or at check-in, while others require full payment upfront. The exact policy is shown clearly before you pay.
Group bookings
Can my friends and I split the payment?
Yes — group bookings let each member pay their share with their own Paymob link. Once everyone pays, the booking is confirmed.
Payments
Which payment methods can I use?
We support Visa, Mastercard, Meeza, InstaPay, Vodafone Cash, and Fawry through our secure payment partner Paymob. Your card details never touch our servers.
Is my payment secure?
Yes. All payments run through Paymob with bank-grade encryption and 3-D Secure. Every transaction is recorded and auditable, and we never store your full card number.
Cancellation & refunds
Can I cancel my booking and get a refund?
Each property sets its own cancellation policy — free cancellation, partial refund, or non-refundable — and it is shown before you book. Approved refunds are returned to your original payment method.
Account
How do I create an account?
Sign up with your phone number — we send a one-time code by WhatsApp or SMS to verify it. No password needed to get started.
Rewards & coins
What are NSAFR coins and how do I earn them?
Coins are NSAFR reward points. You earn them by completing trips, writing reviews, checking in at destinations, referring friends, and reaching new levels. Redeem them for discounts, upgrades, and exclusive perks.
Do my coins expire?
Coins stay valid as long as your account is active. Every coin you earn or spend is tracked in a transparent ledger you can review any time from your wallet.
Passport & stamps
What is the NSAFR Passport?
Your NSAFR Passport is a digital record of your travels. You collect a unique stamp for every destination you visit, unlock achievements, and level up from Beginner to NSAFR Elite as you explore more.
How do I earn a destination stamp?
Stamps unlock automatically when you complete a stay at a destination, or when you check in on-site through the app. Each stamp is unique to its destination.
Carbon footprint
What is the carbon score on properties?
A 0–100 eco rating — higher is greener. Look for the leaf badge to find low-impact stays.
Travel stories
What are Trip Stories?
Instagram-style stories from real travelers. Permanent highlights stay on your profile; daily stories disappear after 24 hours.
AI Planner
How does the AI trip planner work?
Tell us when you want to travel, with whom, your vibe, and budget. The AI suggests 3 personalized itineraries, sent to your WhatsApp.
Partners
I own a property or run activities — how do I list on NSAFR?
Apply through our Partner Portal. Once your documents are verified and approved, you can list your inventory, manage availability and pricing, and receive bookings with transparent settlement.
Support
How do I contact support?
Email hello@nsafr.com, or open the Concierge chat from any page. You can also send us a message from the Help page and we will reply there.